Charles “Chuck” Bair

edited-profile-sm-squareCharles “Chuck” Bair is a Partner with the Lapine Group, a specialized management consulting firm.  Chuck has experience leading teams for both large enterprise engagements as well as small rapid-deployment implementations.  He has expertise in the design and delivery of a range of customer-facing and capability-enabling technologies including:

Technology Expertise:

  • Web-based applications and services
  • Mobile application development and responsive design
  • Cloud computing and hosting services
  • Blockchain technology and cryptocurrencies
  • API development and strategies
  • Customer relationship management (CRM) and workflow systems
  • Content management (CMS) systems
  • Web and application analytics
  • Rapid prototyping
  • User experience optimization

Operations Strategy Expertise:

  • Capabilities assessment, gap analysis, and remediation design
  • Market research and peer benchmarking
  • Process design and re-engineering
  • Change management
  • Project planning and management
  • Customer service design, optimization, and management
  • Statistics and regression analys
  • Quality management, including experience with Six Sigma and ISO 9000

Specialized Leadership and Communications Skills:

  • Able to express technical alternatives in terms of business values
  • Fluent in visual communication techniques
  • Track record of success in turning around at-risk projects and problematic working relationships

You can learn more about Chuck’s professional background and expertise on LinkedIn.