Charles “Chuck” Bair is a Partner with the Lapine Group, a specialized management consulting firm. Chuck has experience leading teams for both large enterprise engagements as well as small rapid-deployment implementations. He has expertise in the design and delivery of a range of customer-facing and capability-enabling technologies including:
Technology Expertise:
- Web-based applications and services
- Mobile application development and responsive design
- Cloud computing and hosting services
- Blockchain technology and cryptocurrencies
- API development and strategies
- Customer relationship management (CRM) and workflow systems
- Content management (CMS) systems
- Web and application analytics
- Rapid prototyping
- User experience optimization
Operations Strategy Expertise:
- Capabilities assessment, gap analysis, and remediation design
- Market research and peer benchmarking
- Process design and re-engineering
- Change management
- Project planning and management
- Customer service design, optimization, and management
- Statistics and regression analys
- Quality management, including experience with Six Sigma and ISO 9000
Specialized Leadership and Communications Skills:
- Able to express technical alternatives in terms of business values
- Fluent in visual communication techniques
- Track record of success in turning around at-risk projects and problematic working relationships
You can learn more about Chuck’s professional background and expertise on LinkedIn.